Shipping Policy
Welcome to Brunchdin, your trusted platform for multi-restaurant food delivery. Ensuring timely and reliable delivery is a cornerstone of our commitment to providing an exceptional dining experience. This Shipping Policy outlines how our delivery services operate, including eligibility, delivery timelines, fees, and other critical details. By placing an order on Brunchdin, you agree to the terms outlined in this policy.
1. Scope of Delivery Services
1.1 Service Area
Brunchdin delivers within a defined geographical area to ensure the quality and freshness of food. Our service coverage includes specific neighborhoods, cities, or zones, as indicated on the platform. Availability may vary depending on the participating restaurants and delivery partner network.
1.2 Delivery Partners
Our delivery services are managed by a network of professional and independent delivery partners. Each partner is trained to handle food orders with care, ensuring that your meals arrive safely and promptly.
2. Delivery Timelines
2.1 Standard Delivery
- Delivery times typically range between 30 minutes and 1 hour, depending on factors such as the restaurant’s preparation time, distance, and traffic conditions.
- Estimated delivery times are displayed during the ordering process and are subject to real-time adjustments.
2.2 Peak Hours and Holidays
- During peak hours, weekends, or holidays, delivery times may be longer due to high demand. We appreciate your patience and understanding in these situations.
2.3 Advanced Orders
- Customers may schedule orders for a later time or date. Restaurants and delivery partners will ensure that your order is delivered as close to the scheduled time as possible.
3. Shipping Fees
3.1 Fee Calculation
- Shipping fees are calculated based on the delivery distance, time of day, and other operational considerations.
- Exact delivery fees will be displayed at checkout before confirming your order.
3.2 Promotional Offers
- Brunchdin may occasionally offer free or discounted delivery as part of promotional campaigns. Eligibility and terms for such offers will be clearly outlined during the promotion.
3.3 Additional Charges
- Certain orders, such as those requiring long-distance delivery or special handling, may incur additional charges. These charges will be disclosed upfront.
4. Delivery Process
4.1 Order Confirmation
- Once your order is placed, you will receive a confirmation via email or the Brunchdin app. This confirmation will include the order details, estimated delivery time, and tracking information.
4.2 Real-Time Tracking
- Track your order in real time using the Brunchdin app or website. Updates will include the status of food preparation, pickup, and delivery.
4.3 Contactless Delivery
- For your safety and convenience, we offer contactless delivery options. Delivery partners will leave your order at a designated location and notify you upon arrival.
4.4 Customer Availability
- Customers are responsible for being available to receive their orders at the designated delivery location. If a delivery attempt fails due to customer unavailability, additional charges may apply for re-delivery.
5. Handling Delays
5.1 Unforeseen Circumstances
- Delays caused by unforeseen circumstances such as bad weather, traffic disruptions, or restaurant issues will be communicated promptly. We will make every effort to minimize the impact on your order.
5.2 Compensation for Delays
- In cases of excessive delays caused by factors within our control, Brunchdin may offer compensation, such as delivery fee refunds or credits, on a case-by-case basis.
6. Delivery Issues
6.1 Incorrect or Missing Items
- If your order contains incorrect or missing items, please report the issue to our customer support team within 24 hours. We will investigate and provide a resolution, which may include a refund, credit, or replacement.
6.2 Damaged or Spilled Items
- In the rare event that your order arrives damaged or spilled, please provide photographic evidence and contact customer support immediately. Resolutions will be offered based on the severity of the issue.
6.3 Undelivered Orders
- If your order is not delivered due to reasons beyond your control, such as a delivery partner’s failure, you are entitled to a full refund or re-delivery at no additional cost.
7. Special Instructions
7.1 Custom Delivery Requests
- Customers can provide special instructions for delivery, such as gate codes, preferred drop-off points, or handling requirements. While we strive to accommodate such requests, they cannot be guaranteed in all cases.
7.2 Restricted Access Locations
- Deliveries to locations with restricted access, such as offices or gated communities, require customers to ensure entry for delivery partners. Additional delivery attempts due to access restrictions may incur extra charges.
8. Sustainability Commitment
8.1 Eco-Friendly Practices
- Brunchdin encourages the use of sustainable packaging and delivery methods. Where possible, we partner with restaurants and delivery partners who share this commitment.
8.2 Reducing Carbon Footprint
- We optimize delivery routes and encourage efficient logistics to minimize environmental impact.
9. Customer Support
9.1 Assistance Channels
- For delivery-related issues, contact our support team via the Brunchdin app, website, or email at support@brunchdin.com.
9.2 Resolution Timelines
- Most delivery issues are resolved within 24-48 hours. Complex cases may require additional time, and we will keep you updated throughout the process.
10. Policy Updates
Brunchdin reserves the right to modify this Shipping Policy at any time. Updates will be posted on our website and app, and the revised policy will take effect immediately upon posting.
11. Contact Information
If you have any questions or concerns regarding this Shipping Policy, please contact us via:
Thank you for choosing Brunchdin for your dining and food delivery needs. We are committed to delivering excellence, one meal at a time.
