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Privacy policy

Privacy Policy

At Brunchdin, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our multi-restaurant food delivery services on Brunchdin.com (the “Platform”). By using our services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our Platform.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, phone number, password, and delivery address.
  • Order Details: Information about the orders you place, including menu selections, special instructions, and payment details.
  • Customer Support: Any details you provide when contacting our support team, including issue descriptions and communication records.

1.2 Automatically Collected Information

  • Device Information: Details about the device you use to access our Platform, such as operating system, and device identifiers.
  • Usage Data: Information about how you interact with the Platform, including pages viewed, time spent on pages, search queries, and navigation paths.
  • Cookies and Tracking Technologies: Data collected through cookies, beacons, and similar technologies to enhance your browsing experience.

1.3 Information from Third Parties

  • Payment Processors: Payment details and transaction information from our third-party payment processors.
  • Social Media: Information from your social media profiles if you link them to your Brunchdin account.
  • Restaurant and Delivery Partners: Feedback and details regarding your interactions with our partners.

2. How We Use Your Information

We use your information to:

2.1 Provide Services

  • Process and fulfill your orders.
  • Facilitate communication between you, Restaurant Partners, and Delivery Partners.
  • Manage your account and preferences.

2.2 Improve User Experience

  • Personalize recommendations and content based on your preferences.
  • Enhance the functionality and usability of our Platform.
  • Analyze trends and user behavior to refine our services.

2.3 Communicate with You

  • Send order confirmations, updates, and delivery notifications.
  • Respond to inquiries and provide customer support.
  • Share promotions, offers, and updates with your consent.

2.4 Ensure Security and Compliance

  • Detect and prevent fraud, unauthorized access, and illegal activities.
  • Comply with legal obligations and enforce our Terms and Conditions.

3. Sharing Your Information

We may share your information with:

3.1 Restaurant and Delivery Partners

  • Necessary details to fulfill your orders, such as your name, delivery address, and order instructions.

3.2 Service Providers

  • Third-party vendors that assist with payment processing, data analysis, marketing, and customer support.

3.3 Legal Authorities

  • When required by law or in response to valid legal requests, such as subpoenas or court orders.

3.4 Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Choices and Rights

4.1 Managing Your Information

  • You can update or delete your account details by accessing your profile settings.

4.2 Opting Out

  • You may opt out of receiving promotional emails or messages by following the unsubscribe instructions included in such communications.

4.3 Data Access and Portability

  • Request a copy of your personal data and details about how it is processed.

4.4 Data Deletion

  • Request the deletion of your account and associated data, subject to legal and operational requirements.

5. Data Security

We implement robust measures to protect your information, including:

  • Encryption of sensitive data during transmission.
  • Secure storage of payment information with PCI-compliant providers.
  • Regular security audits and updates to safeguard our systems.

While we strive to protect your data, no method of transmission or storage is 100% secure. Please use strong passwords and notify us immediately of any unauthorized access to your account.

6. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Brunchdin does not knowingly collect information from individuals under 18 years of age. If we become aware of such data, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred and processed outside your country of residence. By using our Platform, you consent to such transfers, which are subject to appropriate safeguards to protect your data.

10. Changes to This Policy

Brunchdin reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on the Platform. Your continued use of our services signifies acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via:

  • Email: support@brunchdin.com
  •  
  • Address: Kuala Lumpur Malaysia

Thank you for trusting Brunchdin with your personal information. Your privacy and security are our priority.